Suppose you’ve started working on your website & in middle, you stuck with some kind of issue. It always happens & we’ve encountered issues while working on the website. Really frustrating and situation become worse when your hosting provider becomes unresponsive. But with SiteGround you don’t have to worry about these things because they have excellent customer support compared to their peers, say iPage or any other EIG-owned host.
Their customer support is pretty responsive and genuinely helpful. They offer 24×7 live chat support, 24×7 phone support as well as offer standard email/ticket support. In most cases, email/ticket or live chat support should be adequate as the initial-response time is very less, even less than 2 minutes on average. I didn’t face any queues in live chat.
Often it happens when you asked them any query they either tell you to check Knowledgebase or you have to wait for a long time (I’ve encountered these issues with NameCheap) but SiteGround hardly refers you to knowledge-base (of pre-existing articles). In case, you’re stuck with an issue with your WordPress installation, SiteGround always ready to help you.
Not only that, but SiteGround also puts up the personal profiles, pictures, and other important details about the technical background, specific areas of expertise including their work experience of all their support staff. This help you to build a friendly touch.
So, we’ve come a long way in SiteGround reviews. If you have any queries regarding hosting needs & ideas, feel FREE to contact us ([email protected]).